Last updated: November 2025
Receive notifications when we add or change sub-processors. Email privacy@virvell.ai with subject "Sub-processor Updates Subscription"
Sub-processors are third-party service providers that Virvell engages to process customer data on our behalf. Under our Data Processing Agreement (DPA), we maintain full transparency about all sub-processors who may have access to your data.
We ensure that all sub-processors:
Service Provided: Natural language processing and conversation analysis
Data Processed: Voice transcripts, conversation content, behavioral insights
Location: United States
Purpose: Powering AI-driven conversation analysis and report generation
Security: SOC 2 Type II certified, enterprise-grade encryption
Service Provided: Voice call infrastructure, transcription, and processing
Data Processed: Voice recordings, phone numbers, call metadata
Location: United States
Purpose: Orchestrating voice calls and converting speech to text
Security: SOC 2 Type II certified, encrypted call handling
Service Provided: Payment processing and subscription management
Data Processed: Payment information, billing addresses, subscription details
Location: United States
Purpose: Processing customer payments and managing subscriptions
Security: PCI DSS Level 1 certified
Privacy Policy: stripe.com/privacy
Service Provided: Cloud hosting infrastructure and database management
Data Processed: All customer data stored in the Virvell platform
Location: United States (US region)
Purpose: Hosting the Virvell application and securely storing data
Security: SOC 2 Type II, ISO 27001, GDPR compliant
Privacy Policy: salesforce.com/privacy
Service Provided: Transactional email delivery
Data Processed: Email addresses, notification content, delivery metadata
Location: United States
Purpose: Sending automated emails (reports, notifications, alerts)
Security: SOC 2 Type II, ISO 27001 certified
Privacy Policy: twilio.com/privacy
When we engage a new sub-processor, we:
Enterprise customers have the right to object to new sub-processors for reasonable and explained grounds. To exercise this right:
We will work in good faith to resolve your concerns or provide alternative service delivery methods.
All sub-processors are contractually required to:
Some sub-processors are located outside your jurisdiction. For transfers from the EU/EEA, UK, or Switzerland, we rely on:
See our Data Processing Agreement for full details on cross-border transfer mechanisms.
Contact our privacy team:
Related Documents:
Data Processing Agreement |
Privacy Policy |
Security & Compliance