Security & Compliance

Current Security Measures

These security measures are currently active and protecting your data:

AES-256-GCM Encryption

AES-256-GCM encryption for sensitive data. Voice recordings encrypted before storage.

✅ Active

Enterprise Cloud Hosting

Professional cloud hosting with automated backups and enterprise-grade infrastructure.

✅ Active

Secure Session Management

Secure session management with automatic token refresh and expiration.

✅ Active

TLS 1.3 Encryption

All connections encrypted with TLS 1.3. No data transmitted without encryption.

✅ Active

Database Backups

Enterprise database with automated backups and point-in-time recovery.

✅ Active

Data Deletion Rights

Data deletion available upon request. Processed within 48 hours.

✅ Active

High Availability

99.9% uptime SLA with 24/7 monitoring and automated alerting.

✅ Active

Access Control

Role-based access control (RBAC) with least-privilege principles.

✅ Active

Multi-Factor Authentication

Multi-factor authentication (MFA) available for all user accounts.

✅ Active

Privacy Protections

We take privacy seriously with built-in protections:

✅

AI Transparency

Our AI identifies itself immediately and explains the purpose of the call to every reference.
✅

Clear Consent

Consent obtained before any recording. References can opt out or end calls anytime.
✅

Automated Compliance

Built-in compliance for all two-party consent states and provinces.
✅

Right to Deletion

Users can request their data or deletion. We respond within 48 hours.
✅

Configurable Retention

Voice recordings: 3 years. Decisions: 4 years. Configurable based on your requirements.
✅

Access Control

Role-based permissions ensure only authorized users access sensitive data.

Enterprise Readiness

Vendor Security

We maintain strict security standards for all third-party vendors:

✅

SOC 2 Type II Certified Vendors

All critical infrastructure and voice AI vendors maintain SOC 2 Type II certification
✅

PCI-DSS Level 1 Compliance

Payment processing meets the highest PCI-DSS security standards
✅

Regular Security Audits

All vendors undergo regular third-party security assessments
✅

Vendor Risk Assessments

Comprehensive security evaluation before any vendor selection
✅

High Availability Standards

99.9%+ uptime SLAs for all critical services

Note: Specific vendor details are available under NDA during security reviews. We don't disclose infrastructure providers publicly to maintain security best practices.

Insurance & Risk Management

✅

Comprehensive Technology E&O Insurance

Professional errors and omissions coverage
✅

Cyber Liability Coverage

Data breach and incident response protection
✅

24/7 Incident Response

Immediate access to security experts
✅

Risk Management

Documented incident response procedures

Security Documentation

We're prepared for enterprise security requirements:

✅

Security Questionnaires

3-5 business day turnaround
✅

Data Processing Agreements (DPAs)

Available upon request
✅

Certificates of Insurance

Available for customer contracts and RFPs
✅

Coordinated Penetration Testing

Available for enterprise customers
✅

Vendor Security Reviews

Comprehensive security documentation
✅

Compliance Audits

Third-party audit support

Compliance Framework

Privacy Regulations

✅

Built to comply with Canadian federal and provincial privacy laws
✅

Designed for US state privacy regulations
✅

Transparent consent processes for all participants
✅

Privacy-by-design architecture

Development Roadmap

We're transparent about what we're building. As we scale with enterprise customers, here's our roadmap:

🔄 Q2 2026

Real-time bias analysis dashboard to ensure fair treatment across all demographics

🔄 Q2 2026

Enhanced DDoS protection and abuse prevention

🔄 Q3 2026

Dedicated Canadian infrastructure to keep Canadian data in Canada

🔄 Q3 2026

Automatic data deletion based on configured retention policies

🔄 Q4 2026

Comprehensive activity tracking for compliance reporting

🔄 2027

Enterprise single sign-on (SSO) support for larger organizations

Planned Certifications

As we scale with enterprise customers, we're pursuing formal certifications:

SOC 2 Type II

Third-party validation of our security controls and processes (timeline based on enterprise customer requirements)

Planned

ISO 27001

International standard for information security management

Planned

Penetration Testing

Professional third-party security assessments

Planned

We prioritize certifications based on customer needs. Enterprise customers drive our certification timeline.

Our Approach

We believe in practical security that matches our needs:

✅

No Security Theater

Real security measures, not marketing claims
✅

Honest About Our Stage

Transparent about what we have today and what's coming
✅

Customer-Driven

Enterprise customers guide our certification priorities
✅

Enterprise Foundation

Built with bank-grade security from day one

We've invested in comprehensive insurance, certified vendors, and security-first architecture to protect your data.

Contact

Security Inquiries

security@virvell.ai

Privacy Inquiries

privacy@virvell.ai

General Support

support@virvell.ai